adrialo

Your holiday? As safe as it gets!

Nobody can offer one hundred percent protection – not even us. Anyone who claims otherwise is not telling the truth. But we do a lot to make sure you book real properties from real hosts.

Checked personally – not by a bot

We check every registration personally – not by software or AI. A host has to provide important, official documents before their property appears on adrialo.eu:

  • OIB (Croatian tax number): without it, nobody can do business in Croatia. We check every OIB for accuracy and validity.
  • The property’s official operating licence (Rješenje) – the state permit for tourist rentals.
  • Proof of participation in the Croatian eVisitor system (mandatory for every legal host).
  • Verification of identity documents by our payment provider Stripe®.
  • Research on the property: we compare the details with other sources and platforms.

If something doesn’t add up, we ask the host personally before a property goes live.

A blue “Certified” badge shows you that the documents are complete and correct. As soon as a guest who has stayed at the property gives positive feedback, you will also see the “Verified” badge.

Secure payment – exclusively via Stripe

We deliberately work only with Stripe®, one of the largest payment providers in the world, and avoid other payment methods to prevent misuse. Neither we nor the host see your card details. Once you pay for your booking via adrialo, all payments needed for a secure, binding booking are done.

How to protect yourself

  • Never pay in advance outside adrialo.eu – not by bank transfer, not by PayPal, not in any other way.
  • Pay for extras you agree on site directly to the host on site – but never in advance.
  • The prices shown are binding. Subsequent surcharges by the host are not permitted.
  • adrialo will never ask you by email, phone or message for bank details, card details, passwords or other personal data. If you receive such a request: do not respond and report it to us.
  • Check that you are on the correct address: www.adrialo.eu.
  • The host may check your ID and take over the details for eVisitor – but may neither keep it nor photograph or copy it.
  • The host may cancel a confirmed booking only in a few, verifiable exceptional cases (e.g. force majeure). If they insist anyway, inform us immediately.

If something is wrong on site

Your contractual partner for the accommodation is the host. adrialo receives no payments from guests and works exclusively with hosts; adrialo itself therefore does not issue refunds.

If you cancel within the deadlines set out in the host’s cancellation terms, the amount you are entitled to is usually refunded automatically via Stripe to your original payment method. Other justified refunds are made directly by the host.

But we won’t leave you on your own: if problems arise on site, we help immediately and without obligation – as far as we can. Raise the problem with the host first; a solution is often found quickly. If that doesn’t work, write to us.

Report fraud or suspicion

Write to support@adrialo.eu immediately – ideally with your booking number, link and screenshots. We check every report personally and block suspicious listings or hosts with immediate effect if necessary.

As safe as it gets! – Let the holiday begin!