General Terms and Conditions (GTC)
Last updated: September 2026
These General Terms and Conditions (“GTC”) govern the use of the intermediary platform adrialo.eu (hereinafter “adrialo” or “the Platform”) by hosts and guests.
1. Provider and Scope
The operator of the platform adrialo.eu is SALTY SOUL CREATIVES (hereinafter “adrialo”, “we” or “us”). SALTY SOUL CREATIVES is currently not subject to VAT (small business regulation).
These General Terms and Conditions (“GTC”, “these Terms”) govern the use of the website and the associated services of adrialo.eu (together “the Platform”) by all users, regardless of whether they use the Platform as a host (hereinafter “Host”) or as a searching or booking user (hereinafter “Guest”) (Hosts and Guests together “Users”).
By registering as a Host, or by using the search and booking request function as a Guest, and at the latest by booking accommodation, you accept these GTC in their respective current version. For consumers within the European Union, mandatory consumer-protection provisions of their respective country of habitual residence shall prevail over these GTC in case of doubt.
2. Description of Services: adrialo is a pure intermediary platform
adrialo operates an online platform through which hosts advertise their holiday accommodations in Croatia (“listings”) and guests can search for these accommodations, obtain information about them, and submit binding bookings to the respective host.
adrialo acts exclusively as a technical intermediary and does not itself become a party to the accommodation contract for any accommodation. adrialo does not provide any tourism services of its own (in particular no accommodation, no transport, no tour guiding, no catering) and is not a tour operator, travel agent within the meaning of travel law, broker, insurer, or payment service provider.
In particular, adrialo does not offer package travel within the meaning of Directive (EU) 2015/2302 and the corresponding national implementing provisions, nor does it combine several individual tourism services into such a package. The provisions on package travel therefore do not apply to bookings brokered via adrialo. Should a host or guest nevertheless make use of further tourism-related services outside the platform, this occurs independently of adrialo and at the sole responsibility of the person concerned.
3. adrialo's contractual partner is exclusively the host
adrialo's contractual partner within the scope of adrialo's paid services (brokerage commission, see clause 12) is exclusively the respective host. No paid contract is concluded between adrialo and the guest; use of the search and booking function is free of charge for guests.
The accommodation contract for the respective accommodation is concluded exclusively between the guest and the respective host, as soon as the host confirms the guest's booking request (see clause 6). adrialo is not involved in this contractual relationship and accordingly assumes no performance or warranty obligations.
4. Registration and user account
Registration is required to use certain functions of the platform (in particular for listing accommodations as a host). Truthful, complete and current information must be provided upon registration; this must be kept up to date by the respective user independently.
Access data (in particular passwords) must be treated as confidential and must not be disclosed to third parties. The user is liable for all activities carried out through their user account, unless they are not responsible for the misuse. Any suspicion of unauthorized access to one's own user account must be reported to adrialo without delay.
Registration is reserved for natural persons of legal age with full legal capacity, as well as companies with legal capacity.
5. Host listings: content, accuracy, responsibility
When creating their listing, the host is solely responsible for the accuracy, completeness and currency of all information provided, in particular regarding description, amenities, photos, capacity, prices, availability, cancellation conditions, additional services, and legally required information such as the tourist tax.
If a photo was created or substantially altered using artificial intelligence (including virtual furnishing of empty rooms, removal or addition of objects, sky replacement, fully AI-generated interior or exterior views), the host is obliged to label it accordingly in accordance with Art. 50(4) of EU Regulation 2024/1689 (AI Act). adrialo provides a corresponding labelling option when uploading images; however, the accurate and truthful labelling is the sole responsibility of the host. Purely technical image optimizations (e.g. exposure, colour correction, cropping, noise reduction) are not covered by this.
Links, internet addresses, references to external websites, social media profiles, and other contact details intended to enable a booking or contact outside of adrialo.eu are not permitted in the property description or any other freely visible text fields of the listing. adrialo reserves the right to remove such content without prior notice.
The host may only create one listing per accommodation actually available and must keep their calendar availability continuously up to date in order to avoid double bookings - including in relation to any bookings via other platforms (e.g. by means of the iCal synchronization provided by adrialo).
adrialo reserves the right to review listings prior to publication and on an ongoing spot-check basis, and to reject, block or remove listings that violate these GTC, applicable law, or public policy.
6. Search, booking request, and formation of the accommodation contract
Guests can search for accommodations via the platform based on various criteria (including location, travel period, number of guests, amenities, etc.) and submit a booking to the respective host via the booking form. By submitting the booking, the guest makes a binding offer to conclude an accommodation contract under the conditions shown on the accommodation's detail page.
The accommodation contract is only concluded upon automated confirmation of the booking by the platform. The guest receives a booking confirmation by email. In addition to these GTC, the conditions set by the respective host for their accommodation (including cancellation conditions, house rules, check-in/check-out times) apply supplementarily to the accommodation contract; the guest can view these on the detail page before booking and accepts them by booking.
7. Guest obligations
The guest is obliged to treat the booked accommodation and any shared common areas with care and to leave them in the condition in which they found them, as well as to comply with the house rules communicated by the respective host.
The guest is responsible for their own conduct as well as for the conduct of any accompanying persons brought to the accommodation. If more persons are accommodated than stated in the booking or than permitted by the accommodation, the host may refuse this in accordance with their own conditions, discontinue the rental, or charge an additional fee.
For damage caused by the guest or their accompanying persons to the accommodation, the guest is directly liable to the host under the general statutory provisions; adrialo is not involved in any such disputes.
8. Payment: rental fee goes exclusively directly to the host
The entire fee for the accommodation - rental fee, any additional services set by the host, and the statutory tourist tax - is to be paid by the guest directly to the respective host. adrialo is not involved in this payment, never acts as a payment service provider, collection agency, or trustee, and does not accept any funds intended for the host.
The timing, payment method, and any deposit arrangements are communicated to the guest in detail before booking. They book under the conditions shown. The prices shown on the platform are gross prices, as set by the respective host, and include the taxes and levies applicable according to their information.
For bookings via the Offseason long-term rental offer, the guest pays a deposit toward the first month's rent, set by the host, when booking via adrialo. This deposit is NOT a security deposit and serves solely as assurance that the guest will actually undertake the trip; it must mandatorily be offset against the monthly rent owed upon the guest's arrival. The host is prohibited from demanding any further deposit, security payment, or comparable payment from the guest on site that exceeds the contractually agreed rent, utility costs, and statutory levies (in particular the tourist tax). Violations of this entitle adrialo to immediately suspend the host concerned in accordance with clause 13.
9. Cancellation, refund and force majeure
The conditions for a cancellation of the booking by the guest, in particular any cancellation fees tiered according to the time before arrival, are set individually by the respective host for their accommodation. These conditions can be viewed on the accommodation's detail page before booking and become part of the contract upon booking.
Since the accommodation contract exists exclusively between guest and host, cancellation and any refund remain a matter between those parties. Where guest payments are processed via the payment service provider Stripe, a refund is made via the same payment channel in accordance with the host's cancellation terms and the split described in clause 12. adrialo does not act as a collection agent or trustee and does not receive rental amounts intended for the host; adrialo itself is not the debtor of the refund.
For cases of force majeure (e.g. natural disasters, official travel restrictions), there are no separate provisions provided by adrialo; the applicable statutory provisions and any individual agreements between guest and host are decisive.
10. Reviews
After completing a stay, guests may be given the opportunity to review their experience with the respective accommodation. Reviews must be truthful and must not contain any discriminatory, insulting, defamatory or otherwise unlawful content. These reviews are submitted exclusively by email to adrialo. adrialo uses these reviews for internal categorization, but does not check individual reviews for factual accuracy in each case and assumes no liability in this regard.
11. Legal obligations of hosts
The host is solely and exclusively responsible for compliance with all Croatian statutory provisions applicable to the operation of their accommodation and the hosting of guests, in particular: registration-law provisions (including registering guests in the eVisitor system), the collection and remittance of the statutory tourist tax, tax-law provisions including any VAT obligations, and tourism licensing and categorization requirements (including the categorization decision for the accommodation).
At the host's express request, adrialo can technically support the registration of guests in the eVisitor system by using the eVisitor access data provided by the host for an automated transmission of travel data. This function is optional, can be deactivated by the host at any time, and does not change the host's sole legal responsibility: the host remains the party (Obveznik) legally obliged to report to the Hrvatska turistička zajednica. The host is also solely responsible for correctly entering their eVisitor access data and independently checking that their guests have been successfully registered.
adrialo merely provides tools and information to facilitate compliance with these provisions (e.g. a tourist-tax calculation), but assumes no liability for this and does not replace independent legal review by the host. In case of doubt, the host should seek legal advice.
The host is advised to take out appropriate liability insurance for their accommodation covering damage in connection with hosting guests. adrialo does not itself provide any insurance and is not a party to any such insurance.
12. Remuneration of adrialo: brokerage commission
Use of the platform is free of charge for hosts. No subscription or usage fee is charged for listing accommodations.
A brokerage commission is charged for every booking concluded via adrialo, which the host must pay to adrialo. The commission is calculated exclusively on the pure rental fee and any additional services set by the host, but not on the statutory tourist tax.
The commission rate applicable to the respective host remains unchanged for 12 months from the date it was agreed (price guarantee), even if adrialo adjusts the general commission rate for new registrations in the meantime. Only after these 12 months have expired does the then current commission rate apply.
The specific amount of the commission rate is derived from the values shown on the platform or in the host area at the respective time.
Payment processing via Stripe: If the host has activated the corresponding function, guest payments are processed via the payment service provider Stripe and automatically split - the share attributable to the host is transferred directly to their payout account held with Stripe. The transaction fee charged by Stripe for payment processing is borne entirely by the host; it is technically withheld from the host's payout amount and shown separately in the host's payment journal.
As part of its own risk assessment, Stripe may temporarily withhold or delay payouts to the host (e.g. for newly established accounts, unusually high booking volumes, or other security checks). adrialo has no influence over this and assumes no liability for particular payout timings. Stripe's own terms of use are exclusively decisive in this regard.
13. Termination and suspension of user accounts
Hosts may deactivate their user account and listings themselves at any time. Already confirmed bookings remain unaffected by this and must be fulfilled by the host as normal, unless otherwise agreed with the guest concerned.
adrialo reserves the right to suspend, restrict or delete user accounts or individual listings if a user violates these GTC, applicable law, or the rights of third parties, if repeated justified complaints are made against them, or if this is necessary to protect adrialo, other users, or third parties. In unclear cases, the affected user will be informed in advance and given the opportunity to respond, unless overriding interests preclude this.
If a host's user account is suspended, restricted or terminated for a justified reason attributable to that host (in particular in the event of a violation of these GTC), there is no entitlement to a refund of fees already paid - neither the brokerage commission under clause 12 nor other fees paid - not even pro rata for the remaining contract term. In such a case, adrialo is not obliged to continue or fulfil the contractually owed consideration (in particular the further provision of the listing or platform functions). If the affected host considers the suspension unjustified, they may assert the rights available to them under clause 22; any refund claim is reinstated accordingly depending on the outcome.
14. Content and usage rights
All content of the platform itself (design, software, source code, layout, logo, texts), insofar as not uploaded by users, is the property of adrialo or licensed accordingly and may not be reproduced, distributed or otherwise used without prior written consent.
For content uploaded by the host (in particular photos and description texts), the host grants adrialo the non-exclusive, free right to use, display and reproduce this content within the scope of platform operation for the purpose of advertising the respective accommodation. The host warrants that they are entitled to upload this content and that it does not infringe any third-party rights.
15. Rules of conduct on the platform
Users undertake to act honestly, respectfully and lawfully on the platform and in dealings with other users. In particular, it is prohibited to: make false statements about one's own identity or the accommodation; use the platform to circumvent commissions by knowingly concluding a booking initiated via adrialo outside the platform; use automated systems (bots, scrapers) to extract content from the platform; and use the platform for discriminatory, harassing, or otherwise unlawful purposes.
Violations of these rules of conduct may result in the suspension of the user account concerned in accordance with clause 13.
16. Role of adrialo
adrialo provides a platform that enables hosts and guests to get in touch with each other and initiate bookings. When a booking is concluded, the guest and host enter into the accommodation contract directly with each other; adrialo does not become a party to this contractual relationship and does not act as an agent or vicarious agent for either user.
adrialo neither controls the conduct nor the actual performance of hosts and guests and assumes no warranty for the existence, quality, safety or lawfulness of any accommodation offered, or for the accuracy of the information provided about it.
17. Liability
adrialo is not liable for the accuracy, completeness or currency of content uploaded by hosts, nor for the proper provision of the accommodation service by the host, nor for damages arising in connection with a stay at accommodation booked via the platform.
adrialo is liable without limitation for damages resulting from injury to life, body or health, insofar as these are based on an intentional or negligent breach of duty by adrialo, as well as for other damages based on intent or gross negligence by adrialo. Otherwise, adrialo is only liable for breach of material contractual obligations (obligations whose fulfilment makes the proper use of the platform possible in the first place and on whose observance the user may regularly rely), limited to the foreseeable damage typical for this type of contract at the time of conclusion.
18. Indemnification
Users shall indemnify adrialo against all third-party claims arising from a breach of these GTC, from unlawful content of the respective user, or from their abusive use of the platform, insofar as the user is responsible for this breach of duty.
19. Disputes between users
Disputes between guest and host concerning the accommodation contract itself (e.g. defects in the accommodation, claims for damages, refunds) are to be resolved directly between guest and host. adrialo is not involved in this contractual relationship, but may, upon request, act as a facilitator and ease contact between the parties, without being legally obliged to do so.
20. Data protection
Information on the processing of personal data of hosts and guests can be found in our Privacy Policy (linked in the website footer).
21. Amendment of these GTC
adrialo reserves the right to amend these GTC with effect for the future, for example to adapt to changed legal frameworks or new platform functions. Registered hosts will be informed of material changes in a suitable manner (e.g. by email or notice in the host area). Continued use of the platform after non-material changes take effect shall be deemed acceptance thereof.
22. Applicable law and jurisdiction
European law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If a guest acts as a consumer, mandatory consumer-protection provisions of their country of habitual residence remain unaffected.
23. Final provisions
Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.
These GTC constitute the entire agreement between adrialo and the respective user regarding the use of the platform and supersede any prior oral or written agreements on this subject.
24. Contact
SALTY SOUL CREATIVES, Ahornstraße 10, 95466 Weidenberg, Germany - Email: support@adrialo.eu